The t and c's of Adventure Dolphin.
Regulations
1. REGULATIONS
1.1 It is Adventure Dolphin’s policy to operate courses using well-maintained equipment and nationally qualified, experienced staff.
1.2 Decisions taken by the coach/ leader in charge of each activity course are final.
1.3 For waterbased courses participants must be water confident and must wear approved buoyancy aids, which the Centre provides. Suitable footwear must be worn at all times on or off the water. Hat/ sunglasses are also recommended.
1.4 INSURANCE: Limited third party or personal accident cover is provided, but participants own equipment is not insured at any time.
1.5 Adventure Dolphin strongly advises that no items of value be brought along to activities due to the risk of loss or theft. Management takes no responsibility for any valuables or personal belongings damaged or lost whilst involved with Adventure Dolphin activities.
2. FEES
2.1 A place can only be reserved on receipt of a completed booking form and a nonreturnable deposit of 20% of course fee All brochure course fees are exempt of VAT. VAT is levied on all Management Training Courses.
2.2 The balance of the fee is payable FOUR WEEKS before the start of the course. Failure to pay the balance at this stage may result in cancellation of the booking and loss of the deposit. Payment is acceptable by cheque, cash, by post or in person to the office (Mon-Fri 9.30am-3.00pm or by other arrangement with the Office)
2.3 The WHOLE course fee is required to reserve a place for any booking made within SIX WEEKS of the start of the course.
3. CANCELLATION BY CLIENT
3.1 All cancellations must be in writing.
3.2 Cancellation up to EIGHT WEEKS before the start of the course incurs loss of deposit only.
3.3 If less than EIGHT WEEKS notice of cancellation is given, after payment of the balance of the course fee, then 80% of the total fee will be retained.
3.4 Cancellation within the final TWO WEEKS before the start of the course will result in forfeit of 100% of the total fee.
3.5 Should cancellation take place once full payment has been made, Adventure Dolphin will attempt to re-sell the place. If this is possible the client will receive a full refund less a £17.50 administration cost. If cancellation is due to a medical condition a claim can be made on our insurance policy upon receipt of a doctor’s certificate, however, a £100 excess applies.
3.6 All course bookings are non-transferable. Any transfers that may be made under exceptional circumstances, are wholly at the discretion of the Programme Manager.
4. CANCELLATION BY ADVENTURE DOLPHIN
4.1 Whilst every attempt is made to ensure that advertised courses actually run, Adventure Dolphin reserves the right to cancel at any time where numbers fail to reach a workable minimum. In the event of this clients will be offered the following options: either full refund of fees or the same course on a different date.
Note: Canoeing & Kayaking are “assumed risk” – “water contact sports” that may carry attendant risks. Participants should be aware of and accept these risks and be responsible for their own action and involvement” (British Canoe Union directive).
